WHAT YOU NEED TO KNOW

The Federal Communications Commission launched a temporary program to help families and households get connected to the internet during the COVID-19 pandemic.  The Emergency Broadband Benefit provides a discount of up to $50 per month toward broadband service for eligible households and up to $75 per month for households on qualifying Tribal lands. Eligible households can also receive a one-time discount of up to $100 to purchase a laptop, desktop computer, or tablet from participating providers. 

Starting MAY 12 eligible households can enroll using any of the following options: 

  1. online at www.getemergencybroadband.org;
  2. by mail with a paper application; OR
  3. by contacting a local participating internet service provider (for initial list of local service providers see below).

To learn more about the discount program including eligibility and enrollment information, contact any one of the following local partners who are here to help:

  • Multnomah County Library at (503) 988-5123
  • Call 2-1-1 (or 1-866-698-6155, or TEXT your zip code to 898211 (TXT211), or EMAIL help@211info.org) – 211Info is a local non-profit that provides callers with referrals to basic needs programs such as food, shelter, health care, and now EBB information
  • Call 3-1-1 – the City of Portland’s 311 Customer Service line provides community access to local government information and services, and now EBB information
  • Visit the City of Portland website at https://www.portlandoregon.gov/oct/81463 

Initial List of Local Participating Internet Service Providers:

  • Comcast Xfinity 1-800-934-6489 (wireline)
  • Comcast Internet Essentials 1-855-846-8376 (wireline)
  • Ziply Fiber 1-866-699-4759 (wireline)
  • AT&T 1-800-331-0500 (wireless)
  • Human-I-T (using Sprint/T-Mobile network) 1-888-391-7249 (wireless)
  • T-Mobile 1-800-866-2453 (wireless)
  • Verizon 1-800-922-0204 (wireless)

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